With repeated requests coming from all sorts of people for insights into the ITIL/ITSM world, I thought of putting up my ideas on this blog. That will continue, but now we also have a new medium to interract, VIDEO.!
One question people always ask is regarding the sequence of the courses. I have a strong recommendation for this sequence: ST, (SO, SD), SS, CSI in the same order. SD & SO can be taken in any sequence as per preference. There are a lot of concepts in ST which are required for discussions in Design as well as Operations. Hence, it is best to follow this sequence. Strategy makes sense ONLY after we have understood the lower part of the Service LifeCycle. And CSI (improvements) can be understoor much more clearly AFTER one has gone through the entire Service LifeCycle.
Those having questions are welcome to email them across.
Happy Viewing: https://www.youtube.com/watch?v=ieJtlTp5g4E
Thursday, May 24, 2012
Subscribe to:
Posts (Atom)
